1)       Phone Qualify

a.       Accent can budget price most all projects over the phone. We go by:

                                                               i.      The square footage to be painted

                                                              ii.      The type of product you want applied

                                                            iii.      What is the new product going over?

                                                             iv.      What are you expectations for the longevity of the product?

                                                              v.      The prep needed to warrantee the new product

                                                             vi.      The time frame start to finish you need the job done

2)        Site visit & rate structure

a.       Typically projects less than a day are done by one tech @ the appropriate hourly rate

                                                               i.      If a second tech or helper is required, they are billed out accordingly

b.       Accent uses templated services orders for almost every task we perform. This includes:

                                                               i.      Hourly rates and or fixed cost

                                                              ii.      Pet issues

                                                            iii.      Technician load list

                                                             iv.      Customer required preparations

                                                              v.      Technical installation tips

                                                             vi.      Homeowner maintenance tips

3)        Selection of Materials

a.       Purchase products from the Accent showroom or a wholesaler’s showroom

                                                               i.      Benefits:

1.       Warrantees covered through Accent

2.       Better labor situation if problems occur

3.       Wholesaler reps good to work with

b.       Customer’s who provides products are responsible for down time due to product issues

                                                               i.      They should inspect products themselves before the tech arrives looking for

1.       Defective product

2.       Wrong sizes or boxes marked incorrectly

3.       Shipping damage or shortage of parts

4)       Weather - scheduling

a.       What role will the weather play in the project?

b.       Prep site properly during storms

c.        Homeowner needs to be watch full as well

5)       Contracts, Financing & , Credit Cards

a.       Accent has three methods of performing work that the customer and dispatcher agree on:

                                                               i.      An hourly work order (small projects)

                                                              ii.      Fixed bid contract

                                                            iii.      Time and Material contract

                                                             iv.      AWA = Additional Work Authorization (for any work not included in the contract)

b.       Paying for service

                                                               i.      Small projects are due at the time of completion

                                                              ii.      Contracts require a 50% down payment with the balance due at completion

                                                            iii.      Financed projects are paid directly to Accent at the time of completion and customer satisfaction

                                                             iv.      Accent accepts Visa, Master Card & Discover

6)       Warrantees

a.       Accent has a one year warrantee on all its’ workmanship.