1)       Phone Qualify

a.       Is the emergency service covered by insurance?

                                                               i.       How many parties will be involved?

1.       Just the property owner

2.       A contractor who did work for the property owner

3.       The manufacturer of a product failure

4.       A tenant who is renting from the property owner

2)       Site visit and rate structure

                                                               i.      Accent does most of our emergency service work by the hour

                                                              ii.      It is possible to quote ranges of how the work will bill out

                                                            iii.      Once the site is stabilized, we generate a scope of repair work with the final cost calculated

                                                             iv.      Often we work with your insurance adjuster on both the cost and the scope of work

3)       Drafting  and Floor Plans & permits

a.       Accent will generate what ever plans are necessary to run the job properly

b.       Accent obtains all construction permits and handles city inspections

4)       Selection of Materials

a.       Customer who pick out items above their insurance allowance prices simply pay the difference

b.       Purchase products from the Accent showroom or a wholesaler’s showroom

                                                               i.      Benefits:

1.       Warrantees covered through Accent

2.       Better labor situation if problems occur

3.       Wholesaler reps good to work with

c.        Customer’s who provides products are responsible for down time due to product issues

                                                               i.      They should inspect products themselves before the tech arrives looking for

1.       Defective product

2.       Wrong sizes or boxes marked incorrectly

3.       Shipping damage or shortage of parts

5)       Weather – scheduling

a.        What role will the weather play in the project?

b.       Prep site properly during storms

c.        Homeowner needs to be watch full as well

6)       Payment

a.       Accent has two methods of payment & contracts

                                                               i.      The most common is to have the insurance pay directly to Accent

                                                              ii.      In some cases the property owner will pay Accent

                                                            iii.      Fixed bid contract

                                                             iv.      Time and Material contract

                                                              v.      AWA = Additional Work Authorization (for any work not included in the contract)

7)       Warrantees

a.       Accent has a one year warrantee on all its’ workmanship.